FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@zuperteddy.com

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. For more information please visit our shipping policy page @ https://zuperteddy.com/pages/shipping-policy 

It will take usually between 2-5 business days.

You can place an order from any country, we ship Worldwide.

Yes, shipping is Free Worldwide

YES! We offer 100% RISK-FREE - If you're not satisfied with our products for any reason, get a full refund within 30 days with no questions asked. Why? Because we LOVE you!

Customer satisfaction is our top priority. All you have to do is to send us an email to SUPPORT@ZUPERTEDDY.COM

We have an office in the beautiful country: United Kingdom; Supply warehouses in: LONDON, USA; High-Quality vendor contacts in: China.

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Displayed currency are round to the nearest whole number (i.e. £40.12 becomes £40.00) 

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

All inquiries can be forwarded to support@zuperteddy.com

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

You can be absolutely sure that all purchases here are safe and secure.

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

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